Technology and Science free essay sample

An Inspirational, Influential open flexure Muhammad All (Cassias Marvelous dirt). This is a collection of memoirs about the preliminaries and triumphs of a youthful African American endeavoring to turn into the best fighter around during the pinnacle of the social liberties time. Walter Dean Myers. Double cross Newbury-Honor grant champ. What's more, writer of the history, The Greatest: Muhammad All, furnishes his perusers with an uplifting record of the life of Muhammad All, seemingly the best fighter ever. In this history, Emerys presents a depiction of Alias early life, from his youth, on up to his 1960 Olympic gold award win, the dramatization he experienced including the Vietnam War, his transformation to Islam and resulting name change from Cassias Clay to Muhammad All, as far as possible up to this previous heavyweight boxing champions latest long stretches of decreasing wellbeing. Furthermore, mature age. This account will be completely agreeable for most of perusers who can grasp the content since, Myers works superbly at keeping the content streaming in a quick paced and exciting way; while passing on the verifiable setting activity of the battles and preliminaries that All suffered so as to turn into the worldwide symbol that e is today. We will compose a custom exposition test on Innovation and Science or then again any comparative theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page Directly off the bat, Myers Informs his crowd that the substance of the content will be primarily about Alls proficient life, as opposed to his own life. As confirm in the presentation of this account (Pages: ix-xvii Myers thinking behind putting the accentuation of the content on Alias proficient life is fundamentally an endeavor to feature Alias boxing vocation; to put the explanation he is normally rewetted toast The Greatest under the spotlight. Myers choice to shun the subject of Alls individual life in the content outrightly corresponds with the way that he doesnt need his crowd to investigate All In acrimonious way like a significant number of his fans did during his boxing profession in light of the fact that, albeit a few of his own decisions, and various events throughout his life would make the vast majority delineate him as a man of human shortcomings with defective and disputable character attributes. Myers Intends to delineate All as a motivational and effective individual; Myers needs to portray All as The Greatest. Muhammad All By multiplied An uplifting, persuasive open figure Muhammad All (Cassias Marvelous Clay). Walter Dean Myers, double cross Newbury-Honor grant victor, and creator of the of decreasing wellbeing, and mature age. This history will be altogether pleasant for Right off the bat, Myers illuminates his crowd that the substance of the content will be mainly about Alias proficient life, as opposed to his own life. As prove in the presentation of this life story (Pages: ix-xii), Myers thinking behind setting the boxing vocation; to put the explanation he is ordinarily alluded to as The Greatest under the spotlight. Myers choice to shun the subject of Alias close to home life in the content explicitly corresponds with the way that he doesnt need his crowd to investigate All in disputable character attributes, Myers means to portray All as a persuasive and

Follow the News Online in Spanish

Follow the News Online in Spanish As of late as 2000, about all the breaking news accessible on the Internet was in English. The couple of every day online news distributions in Spanish were committed essentially to nearby worries of little enthusiasm to a global crowd. Discovering Spanish News Publications Online In any case, likewise with a significant part of the Internet, the circumstance has changed quickly. Nowadays, the decision is practically boundless. I have discovered that a day by day perusing of the days occasions in Spanish is a phenomenal method of learning the language as it is truly being utilized. As would be normal, CNN en Espaã ±ol is the site most like the exhaustive, 24-hour English-language destinations. Since a large portion of the articles are deciphered from English, they are typically simpler for Spanish students to comprehend. A wide determination of articles is accessible, with an accentuation on those identifying with the United States, Latin America, business and sports. Additionally situated in the U.S. is the Spanish-language news field is Google News Espaã ±a, which consistently refreshes its posting of Spanish-language articles at regular intervals. In spite of the destinations name, there are a lot of news sources recorded from Latin America and places other than Spain. Another site refreshed nonstop, yet far less gaudy, is that of Agencia EFE, a news administration. Theres a positive business inclination to the tales, the majority of which originate from Europe. This site likewise has one of only a handful scarcely any Spanish-language news tickers around. Another U.S.- based far reaching Spanish-language news source is El Nuevo Herald. Albeit associated with The Miami Herald, El Nuevo Herald is in excess of an interpretation of the English online paper. Quite a bit of its substance is unique, and its presumably the best spot to learn updates on Cuba. Far reaching destinations from the Spanish-talking world incorporate Argentinas Clarã ­n and Spains ABC. Huge numbers of the other Spanish-language paper destinations on the Web stress their national news as opposed to endeavor to give extensive world inclusion. Yet, they give a point of view that cant be found anyplace else. Also, if youre arranging an outing to a Spanish-talking zone, its a decent route discover whats occurring there before going.

The West Exploiting an Empire Essay Sample free essay sample

After the Civil War. Americans. who accepted amplification was their â€Å"manifest destiny. † started traversing the landmass. quelling the Native Americans through arranged organizations. making a North American imperium for normal stuff to fuel plants. Western monetary frameworks need the Fed Govt Past THE FRONTIERPrior to the Civil War. the March of White province stopped at the outskirt of the semiarid Great Plains. a section singed by sight-seeing currents and unnecessarily little downpour for broadened agribusiness in summers and rocked by blizzards and hailstorms in the winter. which introduced an ephemeral obstacle. like the Rockies. to more remote relocation. It was considered West MS stream was dreadful. otherwise known as the Great Amer. Desert. Concealment THE NATIVE AMERICANSAt the common war. ? million Native Americans lived in the West. Since they were viewed as an additional check to more distant White movement. the Native Americans were pushed from their territories and compelled to fundamentally adjust their civic establishments by the terminal of the century. We will compose a custom article test on The West: Exploiting an Empire Essay Sample or on the other hand any comparable point explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page By the 1870’s. the vast majority of the people had were annihilated or beaten into passage. Life of the Plains Indians2/3 Natives lived on Great Plains. After they obtained the Spanish Equus caballus they took up an alone human advancement dependent on versatile chasing of the American buffalo ( gave supplement. vesture. cover. utilized everything ) . In spite of the fact that the Plains Indians all things considered existed in people of 1000s individuals. they lived in littler arrangements of a few hundred. These sets acted freely. doing it hard for the U. S. govt. Comanche commanded the Plains using Equus caballuss and power. Clans created wild. prepared warriors. Inside Plains’ development. work powers and grown-up females existed in near equity. Men chased and did ceremonials. grown-up females did children and craftsmanship and a large portion of everyday life material and accountable for things. â€Å"As Long as Waters Run† : Searching for an Indian PolicyEarlier in the century. the Great Plains. known as the Great American Desert. was considered by the United States specialists as unserviceable for White people and was given to the Native Americans as â€Å"one enormous hold. † But with the find of gold in the West. the government specialists started an approach of fixation. abridging society to explicit. restricted stores. which endured only a couple of mature ages. Clashes N. A. would not stay on doled out terrains. homesteaders went into Indian grounds. what's more, along these lines N. A. were pushed out of KA and NB. Craving harmony in 1864. Boss Black Kettle drove his followings to bivouac at Sand Creek ( CO ) where they were slaughtered by Chivingston’s saves. which caused dissents in the East. Incredible Sioux War-gov’t was to build Bozeman Trail for diggers however Red Cloud assaulted b/cus it was Sioux runing confirmations and cleared o ut Fetterman’s 82 officers. In the East. they needed harmony/sympathetically socialize N. A. be that as it may, westerners called for control and punishment. Harmony Commission made to stop Sioux War ; little holds strategy ( figure out how to cultivate. acculturate ) . N. A. sent north to Black Hills. South into OK. to be regulated by gov’t. Closing Battles on the Plains From 1867 to 1890. the government specialists battled a figure of people in boorish military runs b/cus N. A. scorned the down and out stores and criticized agreements. South. Kiowa and Camanche rampaged in TX Panhandle until U. S ground powers vanquished them in Red River War ; North. battle from Black Hills Gold scramble in 1875-Custer’s Last Stand. Edgy N. A. gone to Ghost moves thought to do Whites travel and terrains return. seventh Cavalry killed Chief Bigfoot’s Ghost Dancers/guiltless set in the Wounded Knee Massacre. The End of Tribal Life During the 1870s and 1880s. Congress started another approach to look to stop innate approval. transform Native Americans into husbandmans ( sucked at ) . what's more, â€Å"educate† their children to be increasingly similar to Whites. The Dawes Act of 1887 constrained Native Americans to populate on single mystery plans of land ( 160 sections of land/family ) and permitted 90 million homes of Indian terrains to be offered to White pilgrims for N. A. school bolster Citizenship allowed to the individuals who absorbed and acknowledged land. Pioneers endeavored to slaughter off the American buffalo to hurt innate life. By 1900. there were only 250. 000 Native Americans included in the nose check. down from around 5,000,000 out of 1492. what's more, a large portion of them experienced most extreme destitution and the employments related with it. SETTLEMENT OF THE WEST From 1870-1900. White people. alongside certain Blacks. Hispanics. what's more, Asians. settled 430million homes of the West looking for adventure. or on the other hand profound opportunity. as in the case of the Mormons. what's more, better health and financial possibility. People on the Overland Trail Somebody half million settlers ran toward the West. especially California and Oregon. in the three decennaries after the Gold Rush of 1849. Venturing to every part of the Overland Trail. work powers and grown-up females found the excursion both backbreaking and risky yet a family unit matter. It began in May. the first leg finished at Fort Kearney. NB. Explorers were depleted by late evening. Womans went to more â€Å"indecent clothes† . there was much of the time waste along the path and in whole the excursion took a half year. Land for the Taking Government strategy. get bringing down with the Homestead Act of 1862. given free or modest land to single pilgrims ( 600k families ) . land theorists. what's more, private organizations like railwaies. In any case. not many husbandmans had the cash to travel. The Timber Culture Act endeavored to set to Homestead Act by leting cases to another 160 bequests if trees were planted in it in multi year. This demonstration appropriated 10 million domains. Desert Land Act-gave 640 domains in waterless regions $ 1. 25/section of land in they watered bit of it ; prompted set down misrepresentation. Timber and Stone Act applied to lands for development. Water was a central issue in West. National Reclamation Acts ( Newlands Act ) put aside $ from land net incomes for water system endeavors. Railways turned into the West’s biggest landholders. Frequently. deceitful examiners and organizations exploited these specialists land plans. Regional Government The new areas of the West identified with the government specialists much like settlements Start w/NW Ordinance of 1789 ; Judgess and representative named for each locale ; Congress had outright force and these regions required the Fed Gov’t for being. The Spanish-speaking SouthwestThe Spanish-Mexican legacy of the Southwest affected Americans in the West-made model for land and H2O ; Contests over land was Mexico’s biggest industry ; work powers headed family units and financial framework yet grown-up females other than appreciated more monetary rights than American inverse numbers ( wedded womans had half possessions in marriage ) ; Roman Catholic ; Spanish discourse creation. The Bonanza WestPursuits for expedient total compensations prompted blast and-bust rhythms in the western monetary framework. lazy assets. what's more, lopsided developing. The Mining BonanzaThe CA Gold Rush of 1849 started the uncovering thunder and settlers moved west trusting to become quite wealthy. using the placer removal strategy ( washpan. and so forth ) . Partnerships moved in to dive the profound shafts. utilizing numerous nonnative diggers. who confronted hostility and partiality. Colossal work stoppages like the Comstock Lode in CO ( most extravagant find ever. $ 306million. Mackay most extravagant grown-up male ) and operating at a profit Hills ( begins Sioux War ) added 1000000s of dollars to the financial framework. be that as it may, by the 1890s the uncovering bonanza was finished. They constructed rushed and every now and again transient networks ( Deadwood-generally rebellious. Headstone. AZ ) . Mining Camps were represented by basic popular government and guidelines settled on by the excavators. In these cantonments. more work powers than grown-up females. tonss of cocottes. about half remote conceived ( Mexicans and Chinese ) . Outs iders confronted segregation Foreigner Miner’s Tax. open violences against Chinese. Chinese Exclusion Act. Mining impacts-financed Civil War. Statehoods of NV. ID. MO. furthermore, conceal towns. Gold from the Roots Up: The Cattle BonanzaBetween 1865 and 1885. large overall gains other than were workable for the cows farmers who munched their crowds on the prairie grasses and utilized cowpunchers. to a great extent Black or Hispanic. to drive them to the railheads ( McCoy was first to ship steers through train ) . Like Miners. Cattlemen lived outside the law and cowss procedures originated from Mexicans. By 1880. 6 million cowss had been headed to northern markets. in any case, the constitution of spreads with gnawing wire and the development of new engineerings like the refrigerated railroad auto finished the chance of and require for extraordinary pushes. Ranchers on the Plains: The Farming BonanzaLike the excavators and bovine keeps an eye on. 1000000s of husbandmans moved onto the Great Plains looking for monetary possibility each piece great. Huge numbers of these pilgrims were Blacks. otherwise known as Exodusters. flying enslavement in the South. White or Black. Fields husbandmans experienced misfortunes. counting a lack of H2O. inconsistent timber for spots and fencings. devastatingly blistering summer air flows. grasshoppers and brute winter storms. Houses were made of turf blocks and neighbors were inaccessible. New Farming MethodsSeveral of import developments. innovations. made cultivating on the treeless. semiarid Plains conceivable and beneficial. Dry horticulture ( eased back vaporization to help with lack of precipitation ) . new and robust workss. what's more, new apparatus ( Chilled Iron Plow. grain drill. baling essentialness. book-How Crops Grow ) . The Hatch Act ( upheld agric. Tests ) . were among the developments that facilita

Quality Assurance Systems In The Upscale Hotel Sector - Free Essay Example

Quality assurance systems are an important element of any business strategy. As Porter (1985 and 2004) suggests, quality is now seen as a major force for gaining competitive advantage, particularly with the consumer. There is no commercial activity where this is more important than in the hotel sector. As Yavas et al (1995) state, the question is no longer whether to have quality assurance programmes, but rather how to make these programmes work, within this sector of hospitality. It can be argued that in terms of quality assurance systems delivery the hotel sector is in a distinctive position, particularly when it is related to service satisfaction (Parasuraman 1997, Schiffman and Kanuk 2000). Unlike most other industries, where customer contact and engagement during a visit might be fleeting, as happens in retail shop environment, a hotels interaction with customers can last from a few hours to several days. Furthermore, as Kandampully et al (2001, p.28) the quality of the hotel product also has to take into account the customer-to-customer interactions. Following a brief literature review, the intention of this essay is to examine quality assurance systems and evaluate the effect that these systems have upon service quality and customer satisfaction within the upscal e Hotel market. Quality assurance and management within the hotel environment is focused upon satisfying the customer. Therefore, this review concentrates on the existing literature relating to customer satisfaction and the various methods and frameworks of service quality related to this focus. Academic literature relating to customer satisfaction falls within two main categories, these being the psychological perceptions of the customer and the practical ways in which customer satisfaction can be implemented to help a business achieve its objectives. In the hotel sector, this objective is to try and engender a high level of customer satisfaction in order to positively influence our customers repurchasing and communicative behaviour (Hennig-Thurau and Hassen (2000, p.62). However, to achieve this aim the business has to understand what drives customer satisfaction. Christopher (1984), Holbrook (1999), Schiffmand and Kanuk 2000 and Brennen (2003) all agree that satisfac tion is related to the consumers perception or judgement of a product experience and value when set against their expectations and the payment made. Zeithamls (1998, p.14) describes it as follows, being that Perceived value is the consumers overall assessment of the utility of a product based on perceptions of what is received and what is given à ¢Ã¢â€š ¬Ã‚ ¦ value represents a trade-off of the salient give and get components , in other words the cost paid is measured against the value expected . Therefore, it can be suggested that the greater the service quality the higher the satisfaction (Kandampully et al. 2001, p.8) and, conversely, the higher the price the greater the perception of value. Bostepe (2007) further identifies that, within a service environment such as a hotel, consumer satisfaction does not simply rely upon the quality of service satisfaction received from business employees, although this is an essential element. The physical environment, for examp le the dÃÆ' ©cor, bedrooms and other facilities offered, are also elements of the consumers perceived value and service satisfaction. If any of these are deemed as sub-standard, particularly when related to the price paid, this will reduce the customers enjoyment and levels of satisfaction. It follows therefore that only by concentration upon providing quality within all of these areas of the product will the business be able to assure satisfaction and encourage customer loyalty (Holbrook 1999, p.121), which Porter (1998), Parasuraman (1997) Agrawal (2000) and Harrison (2003) all agree is essential to competitive advantage. There are numerous quality assurance measurement systems and standards available for use within the business environment. Customer feedback is one such measurement. Client feedback can be achieved by two methods. The first way is to provide questionnaires that hotel guests are asked to complete before the end of their stay. The second is to rely up on externally conducted questionnaires, interviews and polls, which can be conducted on a continuous basis. However, whilst comments and responses provided by customers may act as a good testimonial for the business (Porter 1998, p.1478), these systems have their drawbacks. In addition to the fact that not all customers might respond, the design of the process itself is often flawed (Kandampully et al 2001) and can therefore be misinterpreted. For example, a simple complaints procedure would not necessarily identify areas of quality success. Secondly, these feedback processes tend to lack definition. Their use may therefore be inhibited by the fact that they do not provide management with sufficient detail to be able to locate and resolve the specific areas of the business where deficiency of service quality is occurring. Furthermore, a system of continuous surveys adds to the business administration costs and, in addition, raises the inherent issue of sampling (Visit Britai n 2008 b). Evidence of these limitations can be seen in a recent survey conducted by Visit Britain (2008 a) (see figure 1). Figure 1 Customer hotel choice determinants Source: Visit Britain (2008 a, p.11) Whilst it is clearly apparent from these results that customer satisfaction in related to encouraging loyalty and retention, as well as being inherently useful in turning existing customers into promotional tools for the hotel, this does not provide management with a detailed analysis of the areas where satisfaction has been achieved or denote what areas were not satisfying. To provide detailed quality service observations therefore, a more robust quality assurance system is required and most of these are based upon variations of the Total Quality Management (TQM) system (Dotchin and Oakland 1994 and Ziethaml et al 2000). These methods are designed to assess and monitor the level of quality being maintained throughout all areas of the business process and its suppl y chain, from an internal as well as external viewpoint. One such variation, particularly applicable to the hotel industry, is the SERVQUAL method, which originated from the works of Parasuraman et al (1991). Kandampully et al (2001, p.68) observe that many academics and practical studies have used SERVQUAL as a true measure of customer service and that it has been extensively applied (Shahin 2005, p.4) in service based organisations. Amongst these service industries will be included the hospitality and hotel sector of the tourism industry. Despite the fact that recent researches have sought to extend the elements of quality measurement with the SERVQUAL model, fundamentally it is still based upon the level of quality assurance to be measured and gained within five key sectors of the business processes, which are: Tangibles Physical facilities, equipment and appearance of personnel. Reliability Ability to perform the promised service dependably and accurately. Responsiveness Willingness to help customers and provide prompt service. Assurance (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. Empathy (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. Source: Sahney et al 2004 The SERVQUAL measurement can be used internally, through measurement against preset quality assurance standards such as the ISO 9001 Quality certification process (BSI 2008) and the Star Rating system operated by Visit Britain (2008) in conjunction with the Automobile Association. In this case the hotel services and processes are measured against pre-determined sets of quality criterion and monitored at least annually by those who regulate these standards. The internal quality assurance programme is also complemented by external consumer questionnaires and interview surveys. The SERVQUAL quality assurance method has been in existence for some years and is tried and tested (Shahin 2005, p.5), making it a firm favourite within the hotel service industry, where managers are comfortable and confident with the outcomes of these measurements. An element of SERVQUAL that is considered particularly important in this respect is the fact that the system a nd its measurements are monitored and updated on a regular basis (Holbrook (1999), Sahney et al (2004) and Boztepe (2007)), for example annually (Shahin 2005, p.6). Both ISO 9001 and the Star Rating systems conform to these determinants. As will be seen from the following analysis, the quality assurance systems applied to the hotel in terms of both the internal industry Star Rating and external SERVQUAL systems are virtually synonymous in terms of the standards and factors they rely upon for measurement. To maintain their perception as upscale or 5 star hotels, in each of these cases the hotel will have to achieve much higher levels of standards. 4.1 Star Rating system Although the Star Rating system is formatted in a slightly different way to SERVQUAL, the quality elements of this process are still graded in a similar manner. The main difference is the fact that there are minimum quality requirements before the hotel will even be considered for a rating. However, eve n these equate to the tangible element of the SERVQUAL system (figure 2). Figure 2 Minimum entry requirements Source (Visit Britain 2005, p.8) Once the minimum entry requirements have been met, to assess which star level is applicable to the establishment independent inspectors will monitor five quality bands and award a quality percentage to each. These percentages determine what rating the establishment has achieved (figure 3). Figure 3 Quality bands for star rating Star rating Bands One star 30-46% Two stars 47-54% Three stars 55-69% Four Stars 70-84% Five Stars 85-100% Source: Visit Britain (2005, p.6) Furthermore, this standard of quality has to be achieved across a range of five product elements, which include cleanliness, service, food quality, bedrooms and bathrooms. Simply complying in one of the areas is not sufficient to earn the highest star. Therefore, if the hotel fails to achieve the required 85-100% standards during an annual monitoring it risks its rating being downgraded to four stars or a lower standard. For instance, in the example shown below (figure 4), despite the fact that the hotel being monitored has achieved the five star requirements in three of the five bands, its failures in the other two would demote it to a four star hotel. Figure 4 Quality bank achievement LevelStandard 1 2 3 4 5 Cleanliness X Service X Food quality X Bedrooms X Bathrooms X Source: adapted from Visit Britain (2005, p.7) 4.2 SERVQUAL system When using the SERVQUAL system, which is largely based largely upon the results of customer satisfaction surveys, although all hotels would be looking to achieve the maximum service quality satisfaction level of 100% in terms of the overall scoring, there is a significant difference in the way this would be achieved when related to the different standard of establishments. To provide an example of how this equates in practice, the following is a comparison between the SERVQUAL requirements of a 5 star hotel against lower rated hotel, such as the budget Travelodge hotel chain (figure 5). Figure 5 SERVQUAL comparisons SERVQUAL criterion 5-star hotel Travelodge Tangibility 20% 20% Reliability 20% 30% Responsiveness 20% 15% Assurance 20% 25% Empathy 20% 10% Total 100% 100% It is apparent from the above comparison that the 5-star establishment requires their quality of service to be more balanced, in other words no one area of their product should be delivering a lower quality of service than any other. However, with the budget chain, which operates on a low cost strategy that eliminates much of the human resources and food elements, these specific areas are shown to have less importance to the business, but need to be compensated by increased levels of satisfaction in other areas of quality if the business is to remain successful. What is immediately apparent from the analysis of the two quality assurance systems identified above as being used within the hotel sector is their compatibility. This not only applies to the systems per se, but also to the measurement of the results. In both cases an upscale hotel would need to achieve a balanced score with high ratings in all of the quality determinants if it is to maintain its market position and be perceived by the potential customer as a quality (5 star) hotel. Conversely, the lower quality hotels pay less attention to those areas of the standards that are more directly related to the quality of service provided by their human resources, relying instead upon other elements to satisfy customer quality perception, such as low cost (Porter 2004). Whilst it could therefore be stated in simple terms that quality assurance is related to the price being paid for the product, what research such as that conducted by Shahin (2006), Ziethaml et al (1990) and Holbrook (1999), and the fact that all hotels, irrespective of their standards, operate quality assurance systems, shows is that price is simply one element required to fulfil customer satisfaction needs. Whatever price is being charged for the hotel product the customer will still weigh the experience received against the value they expect from the product enjoyed at that price (Zeithaml 1988 and Parasuraman et at 1 994). A customer who decides to spend a greater amount of his or her disposable income on arranging to stay in a 5-star hotel will have a much greater value expectation than one who chooses a budget hotel stay. The former will expect the service quality to exist in all aspects of the hotel product. This includes the dÃÆ' ©cor and the ambiance of the environment, the facilities that are being offered, including meals and room service, and the performance of the hotels human resources. If these quality expectations are not met that customer will perceive that they have not received value for money and therefore will view the experience as less than satisfactory. Therefore, they will be unlikely to promote the hotel in a positive manner to others or re-use it. It is apparent that in the case of an upscale or5-star hotel the combination of the industry Star Rating and SERVQUAL quality assurance systems will have a significant impact upon their service quality and the level o f customer satisfaction achieved from using the product. In terms of the Star Rating system, the higher the star rating the greater the expectation of the customer in terms of their perception of the quality that will be found in this establishment. Therefore, the five star establishments are likely to attract customers who wish to avail themselves of the higher quality experience. With regard to the external SERVQUAL system of measurement, because these are results from customer experiences, the greater the levels of quality achieved in the areas measured, the more likely it is that customers will be retained and act as recommenders to other potential customers. In both cases therefore, it can be concluded that the quality assurance system is designed to achieve competitive advantage by attracting additional market share, thus improving the hotels revenue and profitability levels. Agrawal (2000). Managing service industries in the new millennium: Evidence is everyth ing. Paper presented at the AIMS Convention on Service Management Berry L L and Parasuraman, A (1991). Marketing Services: Competing Through Quality, Free Press. New York, US Boztepe, Suzan (2007). User Value: Competing theories and models. International Journal of Design, Vol. 1, Issue. 2, pp.55-63. Brennan, Ross (2003). Value in Marketing: Confusion or Illumination? Available from: https://mubs.mdx.ac.uk/Research/Discussion_Papers/ Marketing/dpap%20marketing%20no25.pdf (Accessed 22 December 2008) BSI (2008). ISO 9001Quality. Available from: https://www.bsi-global.com/en/Assessment-and-certification-services /management-systems/Standards-and-Schemes/ISO-9001/ (Accessed 22 December 2008) Chetwynd, Catherine and Knight, Jenny (2007). Time to capitalise on falling hotel occupancy. The Times. London, UK. Christopher, M. (1996). From brand values to customer value. Journal of Marketing Practice: Applied Marketing Science, Vol. 2, Issue.2, pp.55-66. Dotchin, J. A and Oakland, J.S (1994). Total Quality Management in Services: Part 3: Distinguishing perceptions of Service Quality. International Journal of Quality reliability Management, Vol. 11, Issue. 4, pp.6-28 Gale, B. T. (1994). Managing customer value. Free Press. New York, US. Harrison, Jeffrey S (2003). Strategic Management: Of Resources and Relationship. John Wiley Sons Inc. New York, US. Hennig-Thurau, Thorsten and Hansen, Ursula (eds) (2000). Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Springer-Verlag Berlin Heidleberg. New York, US. Holbrook, M. B. (Ed.). (1999). Consumer value: A framework for analysis and research. Routledge. New York, US. Kandampully, Jay., Mox, Connie and Sparks, Beverley (2001). Service Quality Management in Hospitality, Tourism and Leisure. Haworth Press. New York, US. Kotler P (1999). Marketing Management: Analysis, Planning, Implementation, and Control (Millennium ed.) En glewood Cliffs, N J; Prentice-Hall, 279-317. Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science, 25(2), 154-161. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1991), Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, Vol. 67, pp. 420-450. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1993), Research note: more on improving service quality measurement, Journal of Retailing, Vol. 69, No. 1, pp. 140-147. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1994), Reassessment of expectations as a comparison standard in measuring service quality: implications for future research, Journal of Marketing, Vol. 58, pp. 111-124. Porter, M. E. (1998). Competitive advantage: Creating and sustaining superior performance. Free Press. New York, US Porter, M.E (2004). Competitive Advantage. Techniques for Analysing Industries and Competitors. Free Press. New York, US Sahney, S., B anwet, D.K., and Karunes, S. (2004), A SERVQUAL and QFD approach to total quality education: A student perspective, International Journal of Productivity and Performance Management, Vol.53, No.2, pp. 143-166. Schiffman, L g and L L Kanuk (2000). Consumer Behaviour. FT Prentice Hall, New Jersey, US. Shahin, Dr. Arash (2005). SERVQUAL and Models of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Systems. Available: Visit Britain (2008 a). UK Market Profile 2007. Available from: https://www.tourismtrade.org.uk/ Images/UK_DMarketing_tcm12-22850.pdf (Accessed 21 December 2008) Visit Britain (2008 b). Britain Inbound: Overall Market Profile. Available from: https://www.tourismtrade.org.uk/Images/Inbound FINAL_2008_%20BritInbound3F_tcm12-40935.pdf (Accessed 21 December 2008) Visit London (2005). Hotel Accommodation; Quality Standards. Available from: https://www.qualityintourism.com/content/pdfs/Standards/ H otel%20Standard%20INT.pdf (Accessed 21 December 2008) Yavas, U., Yasin, M and Wafa, m (1995). Front and back-stage strategies in service delivery in the hospitality industry: a conceptual framework. Market Intelligence Planning. Vol. 13, Issue, 11, pp.22-26 Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketin,, Vol. 52, Issue. 3, pp.2-22 Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1990), Delivering quality service; Balancing customer perceptions and expectations. The Free Press, New York, NY.

Video Game And Violent Video Games - 1574 Words

Along with the rapid development of the internet in recent years, game and violence game have become companions of young people. We could not deny the fact that video game already has strong attraction for many people. Especially in today’s society, when work pressure is growing, gaming is an effective solution to relieve tension, dispel feeling of fatigue, anxiety. Playing the normal video game, which it not include any violence scenes, plus regulatory reasonable playing time can help players relaxed and balanced in terms of psychological after hours of studying, and working hard. But a lot of current game players do not like the game that bring the gently feeling, they want to experience a new kind of game, which make up a stronger feeling, and be able to do thing that they would not be able to do in the real world. This is one major reason that make people who enjoy to play violence video game have increase, and difficult to abandon this kind of game. A lot of people think that when you often playing violent video game, you will easy be haunted by the feeling of the spectacle going on in the game, and this will lead to the violation of real life. There is also an argument that violent video game did not affect the players because it is just a game, and it not real. The players should be able to tell what is real and what is virtual. In my opinion, playing violent video game did not affect to people behavior. Instead of that, playing violent video game is a benefit toShow MoreRelatedVideo Game : Violent Video Games927 Words   |  4 PagesThe video game industry possible causing behavioral problems for people of all ages. Video game violence isn’t breaking news for years people have played games with murder and sexual innuendos. People ask why violent video games are so attractive, maybe it’s a way to escape from real life or even therapeutic. History shows us that human being like violence, in roman time gladiators killed people and ani mals for sport with huge number of people as an audience. Today the video game industry has foundRead MoreVideo Games and Violent Video Games Effect1225 Words   |  5 Pages A video game is â€Å"an electronic game in which players control images on a television or computer screen† (Merriam-Webster). Video games have been entertaining and challenging gamers since the Game Boy to modern console games. Despite the simplicity of the definition of video games, a video game, especially ones containing violence can have a large effect on the gamer. Because of the realism and advancements in the video game industry, video games can influence the player, and can make the gamerRead MoreVideo Game Violence : Violent Video Games1626 Words   |  7 PagesDavis English III 27 March 2015 Video Game Violence Violent video games have been being created since the first console. Yet only recently have we been blaming them for aggression in the player. We as humans have a tendency to blame our violent behavior on other things rather thin ourselves. Now aggression is being defined in many ways in this situation but mainly people point to the anger that’s brought out in the real world after the game or maybe it’s the gamers’ tendency to haveRead MoreViolent Games And Violent Video Games1122 Words   |  5 PagesAs video game images become increasingly more realistic and graphic. Therefore, is there any link between the violence depicted in those games and violence in real life? Students are the main group people who played violent video games very often. Also, losing a game causes many people to have a negative impact. Last, the attitudes on violent game and antisocial. Games are everywhere around us, such as cellphones, televisions, or computers, but violent gam es are the most popular type of game. TheRead MoreViolent Video Games 886 Words   |  4 PagesAmerican child spends on video games per week is 8 hours? That’s a more than a whole school day! Many kids today are spending more and more time on video games. Not only is it damaging to the brain and body, but it also can cause insanity and dementia. Many of the mass murderers of the past have been found to play violent video games. Teens should not be permitted to play violent video games to ensure that they will not become aggressive. The foundation of the first video games was the CRT. The cathodeRead MoreVideo Game Violence And Violent Video Games2382 Words   |  10 PagesAbstract The issue of video game violence seems to be a hot topic right now after several shootings have occurred and made a connection to the shooters being video gamers. In looking at past research it is apparent that there seems to large amounts of research that contradict one work to another. Although I would have been interested in conducting a poll of the publics opinion regarding the use of violent video games and their connection to mass shootings I was not able to conduct the researchRead MoreRegulation of Violent Video Games2128 Words   |  8 PagesIssue: Video games are the primary source of entertainment for children nowadays. Be it in form of Wii Games, Nintendo or Xbox; children nowadays seems to be practically smitten with video games. It was also shown as evidence in some cases that the influence of such games is so huge that few children start speaking and acting like characters in the video games. Many video games, dating back to 1976’s Death Race, contain some or other aspect of violence, such as killing the bad person, driving dangerousRead MoreViolent Video Games Are Violent1677 Words   |  7 Pages2016 Violent Video Games Effect The future of entertainment revolves around technology which perhaps has caused video games to become more and more realistic over time. Although they often are entertaining, the contents have become more violent and disturbing as computing technology has become much more advanced. These days, the popularity of violent video games has caused an increase in controversy. Many parents and researchers say the video games are now becoming too violent. The violent videoRead MoreVideo Games And Violent Violence1345 Words   |  6 PagesOn television, iPads, cell phones, and even specially made devices for babies and children. Video games are interwoven with our daily lives. For many, it is just an innocent way to relax or enjoy themselves. For others, it has become an addiction in which they cannot escape. Not all video games are violent, but what about those that are? Does society have an obligation to monitor every type of video game children and adults play simply because they believe it may lead to acts of violence? PsychologistsRead MoreVideo Games And Violent Behavior1460 Words   |  6 Pages Video Games and Violent Behavior Jessi Moffett CRJ 385 September 15, 2015â€Æ' Intro Technology is an important aspect of change in our world. As time goes on, we are introduced to more and more technology every year, which includes media such as video games. The increase of technology has also increased and improved the world including ways of communicating and distribution of information. More often used outlets of media are those used for entertainment purposes, like television, internet and

Antigone an Assessment of Antigone’s and Creon’s...

Antigone: An Assessment of Antigone’s and Creon’s Deeply Held Beliefs and Views On Familial and State Responsibilities Contents Reflective Statement – Page 3 Main Essay – Page 5 Bibliography – Page 11 How was your understanding of cultural and contextual considerations of the work developed through the interactive oral? After taking part in the interactive oral presentation carried out by Sonia’s group, I now believe that I have gained a much greater understanding of the play Antigone. Themes commented on by the presentation were women, religion and tragedy; further examining their place in society at the time the play was written by contrasting it to society today. Obstacles hindering my understanding of the play,†¦show more content†¦However, it must be added that Creon’s points of view and actions can nevertheless also be justified. By studying the destiny of each character, and how each of their fates come to pass, one can get a clearer understanding of how and why Sophocles influences the audience into favoring Antigone and her domestic role, rather than Creon and his cold inflexibility. The contrasting views and principles that drive each character deserve assessment as the opposing passions driving each of them, lead to the play’s tragic, dramatic and poignant co nclusion. Sophocles brings to life the characters of Antigone and Creon, developing for each, a sense of responsibility and a set of morals, which clash dramatically with the opposite character’s. By pitting these two characters against one another, Sophocles not only successfully contrasts the ethical views of each, but also cleverly exposes the true face of humanity. Antigone is placed as both lead character and heroine of the play, as she holds a domestic, reasoned and more acceptable stance; any audience would name her as heroine. A.E. Haigh, author of ‘An analysis of the play by Sophocles – The Tragic Drama of the Greeks’ clearly states that Antigone lives a more familial motivated lifestyle, saying, â€Å"Antigone, however, seems to have been of a more domestic type.†1 Antigone’s resilient, and somewhat egotistical, feeling of responsibility toward family is what drives her to

Self Reflection for Journal of Project Management- myassignmenthelp

Question: Discuss about theSelf Reflection for Journal of Project Management. Answer: Situational learning: Self reflection enables us to understand the depth of any situation; it helps us learn from the mistakes and in turn helps to convert weaknesses to greatest strengths. However, critical self reflection is not a skill that is easily acquired; the article by Kath Fisher dictates that critical self refection skills are not straight forward skills and these skills are not very commonly found in the citizens. According to this article, the author has blamed the social structure completely for the lack of critical self reflection skills in the citizens of the society; the schooling structure which is the foundation of education and knowledge in our society does not facilitate the development of critical thinking in the students, rather the art of becoming unquestioning member of the society is fostered (Fisher 2004). Feeling and thinking? Feeling is the gift of god that enables a person to understand the situations of the others and act when needed, whereas, thinking is the ability to consciously analyze a situation which differentiates us from the other living beings. Feelings are an aspect that is common to all living beings but thinking is an aspect that is gifted only to the human beings. One of the most common restrictions in the path of critical reflection is the overlap between thinking and feeling. Considering the article by Neuman, social scientific research is the ground for amalgamation of various reflective methods where critical thinking is often employed, and feeling and thinking are utilized appropriately to arrive at particular verdicts (Neuman 2002). Summary of the journals: There have been three articles compared in this section to evaluate critical reflection; Fisher in his article has discussed that the critical reflection is not an attribute easily found in common citizens, social researchers however employ the concepts of pen-minded critical reflective skills often. According to the article by Neuman, among the three approaches to social sciences, the critical social science incorporates research techniques that require critical thinking and reflective skills to justify the verdict decided upon in the research study. The third and final article is by Svejvig and Andersen (2015) and discusses how a critical thinking approach can be incorporated in the real world corporate scenario and how it benefits in the real world scenario. Analysis of the learning process: The perception that I had till the reading session was just a mere perception of a commoner but now I think and communicate with others before acting to any situation, be it at the educational institute or with the outside world. I give more importance to the beliefs and values that other people have, before taking any mass decision. Evaluation of the reading session and personal feelings: All three of the articles have discussed critical self reflection skills and how it helps in personal and professional growth. Where the article by Fisher (2004) has helped us understand the basics of critical reflection, the importance of it, why it is not common in our society and where it can be found; the article by Neuman (2002), helped me understand the concept of critical thinking and reflection form the point of view of social science research methodologies, positivist, interpretative and critical. Both the mentioned article has provided me a clear idea about the importance of critical thinking skills and its presence in the society and it also helped me understand the theoretical basis of acquiring these skills. However, this theoretical understanding is counterproductive without the practical knowledge to accompany it and the article by Svejvig and Andersen (2015) helped me understand critical thinking from a corporate real, world point of view which will help me implement my theoretical knowledge in practical scenarios. Change of self-perception: With the end of the learning process of the journals, I noticed a lot of changes in myself. I was not so open and outgoing. I was restrictive of my attitudes unlike in the present. The change in judgment process has made me happier than I used to be. The learning will be valued by me, all my life. References: Fisher, K., 2004. Critical reflection: What is it and how do you do it.Southern Cross University, Lismore, NSW, pp.1-9. Greenberg, J. ed., 2013.Organizational behavior: The state of the science. Routledge. Neuman, L.W., 2002. Social research methods: Qualitative and quantitative approaches. Svejvig, P. and Andersen, P., 2015. Rethinking project management: A structured literature review with a critical look at the brave new world.International Journal of Project Management,33(2), pp.278-290.